Interview Q&A
How long have you been in business?
22 years
What is your primary product or service?
U.S. Customs duty refunds and Import Laws and Customs Regulations compliance
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Have worked in this business over 35 years with brokers, forwarders, warehouses, Fortune 500 manufacturers and importers/exporters and wanted to offer my services in cost savings and Customs laws to others. Have been involved with U.S. Customs audits and seen what theri costs are to importers who do not have procedures, manuals and training.
How do you differentiate yourself from other businesses in your category and area?
Specialized and personal service 24x7. I build relationships and partners with customers for life.
Most of my customers have been with me frim the begining of our business and even those who have looked at others for lower prices have realized we are the best for the price and service.
How many locations do you have and do you have plans to expand?
Two
Which areas do you service?
All of the U.S.
Who owns your company or runs daily operations?
I am owner
What are your hours of operation?
Office 8-5. On call and email 24x7
What is the best compliment anyone can give you?
Knows the business and privides excellent service, always available to answer any questions